Shipping policy

Shipping Policy

1. Order Processing & Pre-Order Timelines

  • In-Stock Items: Orders are processed and dispatched by our fulfillment warehouse within 2 to 5 business days (excluding weekends and major holidays).

  • Pre-Order Items: Pre-order items require a manufacturing and processing window (typically 10 to 14 business days) before being handed off to the shipping carrier. Please refer to individual product page descriptions for specific production timelines.

  • Combined Orders: Orders containing both in-stock and pre-order items will ship together in a single package once all pre-order items are ready.

2. Shipping Rates & Carrier Selection

Shipping costs are calculated at checkout based on package weight, order value, and destination. Because we partner with automated fulfillment centers to process orders efficiently, our warehouse selects the best available carrier (including USPS, UPS, DHL, or regional postal services) at the time of dispatch.

  • US Standard Shipping: Estimated 4 to 8 business days once dispatched.

  • International Standard Shipping: Estimated 10 to 21 business days once dispatched.

  • Express / Priority Shipping: Estimated 2 to 4 business days (US) or 3 to 7 business days (International) once dispatched.

Note: Delivery timeframes are estimates provided by carriers and are not guaranteed, as local postal delays or weather conditions may occur.

3. Customs, Import Duties & Taxes

International orders may be subject to import duties, taxes, or customs clearance fees upon arrival in the destination country. These charges are determined by local governments and are the sole responsibility of the customer. BORADROP is not responsible for delays caused by local customs processing.

4. Address Accuracy & Order Changes

Please verify your delivery address carefully before completing checkout. Once an order is transferred to our fulfillment center, we cannot guarantee address modifications or cancellations. BORADROP is not responsible for packages delivered to incorrectly entered addresses.

5. Lost, Delayed, or Stolen Packages

Once a package is marked as "Delivered" by the postal carrier, physical ownership transfers to the buyer. If your tracking indicates a parcel was delivered but you have not received it, please check with household members, neighbors, or your local post office. For packages delayed in transit beyond expected timeframes, please reach out to our customer support team for assistance.